Information Services

Last updated January 16, 2018

Technology Services Help Center

Phone: (712) 274-5544

Location: Lower Level, Olsen Student Center

Hours (as listed excluding holidays/school breaks or unless posted otherwise) :

Academic Year: Monday-Friday 8am-5pm
Summers (mid May to mid-Aug): Monday-Friday 8am-4pm

Email: .(JavaScript must be enabled to view this email address)

Under the direction of Information Services, the Technology Services Center (TSC) is staffed full-time by the Technology Services Supervisor, and employs a number of part-time Student Technology Assistants (STA’s). If you are experiencing hardware or software problems, our staff will do their best to repair the problem. If the software problem cannot be resolved quickly, the option of re-imaging the computer to its original configuration will be offered. In some instances, a replacement unit or temporary loaner may be assigned. Our staff works and collaborates closely with the Student Notebook Coordinator, and other Information Services staff to provide the campus with its overall technology needs.

Some services available only when full-time staff is present.
Support provided for college-issued computers only.

Services & Equipment

Computer Hardware Services -- If you have a college issued computer, we have full-time technical staff, Student Technology Assistants available to fix problems and answer questions. These services include:

Hardware repairs
Password issues
Network connectivity issues
Assignment & inventory of student, faculty, staff computers
Print station connectivity issues
Service for faculty/staff, and lab computers.

Computer Software Services --

Software diagnostics and repair of standard issue software
Installation assistance for specialized software
Purchasing assistance for specialized software
Removal of software and data in the event of corruption
Re-imaging of standard issue software to original state

How-To and Training Services -- Tech Services staff are knowledgeable with some software programs, and may be able to help if you have a question (x5544). If we cannot answer your question, contact the Learning Center Reference Desk (x5193), where a librarian can help you research existing references. Faculty can request training from the Educational Technologist (x5253) and staff can request training through Human Resources (x5114).

Other Technology Equipment & Services -- Classrooms and meeting rooms are equipped with the necessary technology & projection equipment for teaching and presentations. All students and faculty have notebook computers that can be connected to these systems (for assistance, contact Tech Services). When necessary, the equipment listed below can be checked out on a short-term basis (subject to availability). Nominal fees charged for some services as listed below.

Equipment Available for check-out	Other Services Available
Notebook Computers (max 5) LCD Projectors iPad Classroom clickers Projection screens	Printing of college ID cards Scheduling & checkout of technology equipment Maintenance of classroom technology equipment

Fees for Services

College ID Cards	Replacement cards--1st re-print FREE; future re-prints $10/each

Copies / Printing	B&W: $.10/each per side Color: $.50/each per side
Notebook Computers	COLLEGE EMPLOYEES or DEPARTMENTS ONLY Short-term check-out, max 5 days - No Charge Long-term check-out: Weekly - $ 20/per week; Monthly - $ 50/per month; Semester - $ 250/per semester (Aug-Dec) or (Jan-May) Due back end of term (Late return fee: $10 per day)

Contact Information

Technology Services Center

Shari Perley-Tramp
Information Services Administrative Manager
(712) 274-5398
.(JavaScript must be enabled to view this email address)

Aaron Orndorff
Technology Services Supervisor
(712) 274-5544
.(JavaScript must be enabled to view this email address)

Nick Buth
Technology Services Technician
(712) 274-5306
.(JavaScript must be enabled to view this email address)

LeeAnn Gates
Student Notebook Coordinator / IT Purchasing Agent
(712) 274-5355
.(JavaScript must be enabled to view this email address)

Roadman Hall Data Center

Mike Husmann
Director of Information Services
(712) 274-5310
.(JavaScript must be enabled to view this email address)

Shaun Meyer
Senior Systems Administrator
(712) 274-5423
.(JavaScript must be enabled to view this email address)

Jesse Cole
Systems Administrator
(712) 274-5395
.(JavaScript must be enabled to view this email address)

Carla Gregg
Director of Administrative Computing
(712) 274-5463
.(JavaScript must be enabled to view this email address)

Bob Roslansky
Programmer / Analyst
(712) 274-5138
.(JavaScript must be enabled to view this email address)

Kim Sangwin
Web Applications Programmer
(712) 274-5428
.(JavaScript must be enabled to view this email address)