MySide Search
MySide Site Logo
Home » Campus Offices » Information Services

Information Services

Last updated January 05, 2021

Technology Services Help Center

Phone:  (712) 274-5544

Location:  Lower Level, Olsen Student Center

Hours (as listed excluding holidays/school breaks or unless posted otherwise) :

Academic Year: Monday-Friday 8am-4pm
Summers (mid May to mid-Aug): Monday-Friday 8am-4pm

Email: .(JavaScript must be enabled to view this email address)

Under the direction of Information Services, the Technology Services Center (TSC) is staffed full-time by the Technology Services Supervisor, and employs a number of part-time Student Technology Assistants (STA’s). If you are experiencing hardware or software problems, our staff will do their best to repair the problem. If the software problem cannot be resolved quickly, the option of re-imaging the computer to its original configuration will be offered. In some instances, a replacement unit or temporary loaner may be assigned. Our staff works and collaborates closely with the Student Notebook Coordinator, and other Information Services staff to provide the campus with its overall technology needs. 

Some services available only when full-time staff is present.
Support provided for college-issued computers only.


Services & Equipment

Computer Hardware Services   --  If you have a college issued computer, we have full-time technical staff, Student Technology Assistants available to fix problems and answer questions.   These services include:

  • Hardware repairs
  • Password issues
  • Network connectivity issues
  • Assignment & inventory of student, faculty, staff computers
  • Print station connectivity issues

Computer Software Services   -- 

  • Software diagnostics and repair of standard issue software
  • Installation assistance for specialized software
  • Purchasing assistance for specialized software
  • Removal of software and data in the event of corruption
  • Re-imaging of standard issue software to original state

How-To and Training Services   --  Tech Services staff are knowledgeable with some software programs, and may be able to help if you have a question (x5544). If we cannot answer your question, contact the Learning Center Reference Desk (x5193), where a librarian can help you research existing references. Faculty can request training from the Educational Technologist (x5253) and staff can request training through Human Resources (x5114).


Other Technology Equipment & Services -- Classrooms and meeting rooms are equipped with the necessary technology & projection equipment for teaching and presentations.  All students and faculty have notebook computers that can be connected to these systems (for assistance, contact Tech Services).  When necessary, the equipment listed below can be checked out on a short-term basis (subject to availability).  Nominal fees charged for some services as listed below.

Equipment Available for check-out Other Services Available
  • Laptop computer
  • LCD Projectors
  • Classroom clickers
  • Projection screens

 

  • Scheduling & checkout of technology equipment
  • Maintenance of classroom technology equipment

Fees for Services

   
Copies / Printing B&W: $.10/each per side         Color: $.50/each per side

Laptop
Computers

 

COLLEGE EMPLOYEES or DEPARTMENTS ONLY

Short-term check-out, max 5 days - No Charge
Long-term check-out:
Weekly - $ 20/per week;
Monthly - $ 50/per month;
Semester - $ 250/per semester (Aug-Dec) or (Jan-May)  Due back end of term
(Late return fee: $10 per day)

Contact Information

Technology Services Center

Shari Tramp
Information Services Administrative Manager
(712) 274-5398
.(JavaScript must be enabled to view this email address)

Allen Mehlhaff
Director of Client Services
(712) 274-5355
.(JavaScript must be enabled to view this email address)

Nick Buth
Computer & Communication Technolgy Specialist/Assistant SID
(712) 274-5306
.(JavaScript must be enabled to view this email address)

Ricardo Ramirez
Technology Services Lead Technician
(712) 274-5510
.(JavaScript must be enabled to view this email address)

Roadman Hall Data Center

Mike Husmann
Director of Information Services
(712) 274-5310
.(JavaScript must be enabled to view this email address)

Shaun Meyer
Senior Systems Administrator
(712) 274-5423
.(JavaScript must be enabled to view this email address)

Jesse Cole
Systems Administrator
(712) 274-5395
.(JavaScript must be enabled to view this email address)

Carla Gregg
Director of Administrative Computing
(712) 274-5463
.(JavaScript must be enabled to view this email address)

Bob Roslansky
Programmer / Analyst
(712) 274-5138
.(JavaScript must be enabled to view this email address)

Logan Buth
Software Engineer
(712) 274-5464
.(JavaScript must be enabled to view this email address)